Silverhawk's Internet Services

Online Support Manual

CHAPTER SIX- Other Programs

Online Manual Index

Other Programs 
   Java Chat
   RealAudio/Real Video
   Majordomo
   PHP3
   mySQL
   SiteBuilder
   PlusRoamer II

Microsoft FrontPage Help

 

Other Programs

Java Chat
We provide a selection of Java Chat programs for use on your domain. Extra charges
apply for use of this feature. See our fee schedule for pricing. If you have applied for
basic Java Chat, look on your website for a chat directory. It will already be configured
for your server. To join the chat, with your browser, go to:
    http://www.yourdomain.com/chat
The page can be customized, but leave all the tags alone that have to do with 
    <APPLET CODE>.
These rooms are capable of up to 20 users at one time.

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Real Audio/Real Video
Real Audio or Real Audio/Video is available for an extra charge. See our fee schedule
for details.  Real Audio is a real time audio transmission/player system. A digital audio stream is transmitted from the server over the Internet to the destination and played immediately, rather than being stored to disk first and then played.

Each audio clip requires two files: a metafile with extension .ram, and the digital audio clip itself, with extension .ra.

The .ram file holds one or more lines of ASCII text, each of which references the .ra file
to be played when the .ram file is accessed by the browser. Entries in .ram files have the form:
    pnm://machine.host4u.net/yourdomain/name-of-clip.ra

Place your .ram and .ra files in the realaudio subdirectory, which is found in your www directory.
Important: .ram files must be uploaded in ASCII mode while .ra files must be
uploaded in BINARY mode. 
You may then access these files via a web browser at:
    http://www.yourdomain.com/realaudio/file.ram

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Majordomo
If you wish to to have a Majordomo listserver activated, email us and tell us the name you would like, be sure to check with sales for pricing. Make sure it has a different name than the name of your domain. For instance if your domain is fredhappy.com, you might want to ask for fredhappydomo.

 Once we have set up your Majordomo listserver, you can get help by sending email to 
    majordomo@yourdomain.com. 
On the first line of your email, just type the word HELP. You will be sent a general help file. If you want more detailed instructions on using Majordomo,  email to:
   Domo@safe-order.net  For full instructions

 Another great resource for Majordomo information is:
     http://www.greatcircle.com/majordomo/majordomo.manual.txt

PHP3
 PHP3 is a 3rd party scripting engine. Please Note: We do not  provide support for PHP3.  We have added it for users that our already familiar with it.  To use PHP3 on your domain just end the php pagewith .php3 rather than .html

mySQL

1. Do you support w3-msql?
2. Can I use ODBC with mySQL?
3. How do I connect to mySQL using mySQLPerl Module?
4. Can I use JDBC with MySQL?
5. How many databases can I create?
6. What's the telnet command to activate msql?
7. How do I connect to mySQL through PHP?
8. What's the telnet commands to access mySQL?

1. Do you support w3-msql?
Yes, we support w3-msql lite. You can request that it be put into your cgi-bin at the support desk.

2. Can I use ODBC with mySQL?
At this time we do not support ODBC

3. How do I connect to mySQL using mySQLPerl Module?
Use the following outline to connect and begin querying the mySQL server from a Perl script. Remember that you cannot connect to your databases remotely due to security concerns, you can only connect from localhost.

1. Declarations
You must require the mySQL package for your script to function properly. Do this by including the following line in your code: use Mysql;

2. Connect To The Database
Somewhere near the beginning of your script, you need to make your initial connection to the database server. Using the following form, substitute your database, username, and password for the examples to connect succesfully.
Mysql->connect('localhost','DATABASENAME','USERNAME','USERPASSWORD');

3. Executing A Query
You are now ready to begin querying the database server. Most problems that you may incur will generally occur due to invalid permission settings for the specified user.

4. Can I use JDBC with MySQL?
At this time we do not support JDBC

5. How many databases can I create?
We allow 4 individual databases to be created using your WebControl System

6. What's the telnet command to activate msql?
msql dbname

7. How do I connect to mySQL through PHP?
Use the following outline to connect and begin querying the mySQL server from within your PHP scripts. Remember that you cannot connect to your databases remotely due to security reasons. You can only connect to them form localhost.

1. Connect To The mySQL Server
Use the following statement to connect to the database server. Substitute the username, and password for ones who have created in the WebControl System.

MYSQL_CONNECT('localhost','USERNAME','PASSWORD');

2. Select Your Database
Use the following statement to select the database you wish to connect to. Make sure you substitute the example with your database name.
@mysql_select_db("DATABASENAME");

3. Executing A Query
You are now ready to execute your queries. Most problems that arise with your scripts will be due to incorrect permission settings.

8. What's the telnet commands to access mySQL?
Use the following outline to connect and begin querying the mySQL server from a Telnet. Remember that you cannot connect to your databases remotely due to security concerns, you can only connect from localhost.

1. Connect To The mySQL Server
servername:> mysql -u USERNAME -p
Enter Password: PASSWORD

2. Connect To The Database
mysql> use DATABASENAME;

3. Receving Help
mysql> help

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SiteBuilder

1. What is SiteBuilder?
2. How do I install sitebuilder?
 
1. What is SiteBuilder?

 

SiteBuilder is our own Web based HTML construction set. It allows you to build and maintain your website from a browser such as Netscape or IE.
 
2. How do I install sitebuilder?

 

To install sitebuilder, first you should go to your WebControl System [http://yourdomainame.com/cgi-bin/plusmail]. Once logged in you would go to setup scripts choose Sitebuilder (requires lic)
[if you have sitebuilder with your account you will not need a license] enter a password and hit setup scripts. The password must be written down and remembered, you will be asked for it again during the registration process. For registration of sitebuilder you will have to wait 15 minuets after setup and proceed to http://yourdomain.com/sitebuilder/

At this point you are ready to fill out the registration and activate the software. Just follow the link on the landing page above to start the process. Once SiteBuilder is registered you can login using UserId Admin and the password that was required at registration.
 
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PlusRoamer II

1. How much space does plusroamer use per account?
2. Plusroamer is not receiving any messages?
3. How do I access the Admin functions of PlusRoamer II?
4. How do I set up a Plus Roamer account?
 
1. How much space does PlusRoamer use per account?
 
You can set the amount of space that plusroamer will allow in the administration account of plusroamer. Space Allowed Per Account. is the box you will need to edit to set this.
 
2. Plusroamer is not receiving any messages?
 
PlusRoamer II uses your default email address to capture the domains email. This means you must leave the default line unchanged in your .redirect in order for email to reach the PlusRoamer software for processing.
 
3. How do I access the Admin functions of PlusRoamer II?
 
To access the administrative function you will need to log in as admin. Goto the user login screen and type "admin" for user and the password you used to register the software for the requested password.
 
4. How do I set up a PlusRoamer account?
 
Log into your WebControl System and click on script installs than PlusRoamer II. You will need to enter a password to make the submission. The password can be anything you like, you will need to use it when you fill out the registration for the software before actually using it. All scripts are installed within 15 minutes of hitteng submit, once this is in your domain goto http://your-domain.com/plusroamer/register.mv to get started.
 
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Microsoft FrontPage Help

1. Why do I get an Internal Server Error when trying to publish to my website?
2. How do I publish with FrontPage?
3. Our FrontPage Extensions supported through the secure server?
4. Do you support FrontPage98?
5. Why does FrontPage seem to hang and even time out when establishing a connection?
6. Will all the FrontPage extensions work on my account?
7. How do I get FrontPage Extensions?
8. What are FrontPage 2000 Server Extensions?
 
1. Why do I get an Internal Server Error when trying to publish to my website? - Top
There are a number of reasons this can happen, usually a reinstallation of the extensions will solve the problem. You should contact support@samsilverhawk.com when this occurs.
 
2. How do I publish with FrontPage? - Top
After you have built your web pages on your computer, you will be ready to publish them. Basically, this just means that you will upload them to our server. Once this is done, your pages will be viewable from the web. However, you must do this in the following manner. Warning: FrontPage Account holders should never use FTP to transfer files as it can damage the FrontPage extensions.
  1. Launch FrontPage Explorer and open the web you’ve created on your computer.

  2. From the menu at the top of the window, select File, then Publish

  3. A) If this is the first time you publish to our server, select More Webs and enter the location you want to publish your FrontPage web to. (www.yourdomain.com) Hit Return (Enter) on your keyboard.
    B) If you have published to the server before, your "Destination Web Server" (www.yourdomain.com) will appear in the Publish window.

    IMPORTANT: Use www.yourdomain.com
    as the Destination Web Server
    to publish to our server. Leave the
    "Destination Web Name" blank.

  4. You will be asked for your USERNAME and PASSWORD. This is your domain's User ID and your FrontPage Password (which may be different than your regular Telnet/FTP/POP password). If you're not sure what it is or if you aren't allowed past this point, you'll need to contact us for a new FrontPage password.

  5. You can watch the progression of the upload by looking at the bottom left corner of FrontPage Explorer.
 
3. Our FrontPage Extensions supported through the secure server? - Top
No, you will not be able to call the FrontPage forms through the secure server. We do offer a easy to use wizard that uses formmail.cgi which will allow you to easily convert a FrontPage form to a standard one compatible with our secure servers.
 
4. Do you support FrontPage98? - Top
Yes, The FrontPage 2000 extensions are backward compatible. 
 
5. Why does FrontPage seem to hang and even time out when establishing a connection? - Top
There are a number of reasons why FrontPage hangs, the biggest reason is related to the amount of data in your WWW directory, both in size and number of files/directories. The more files/directories and size of data, the longer it will take FrontPage to log in. Large amounts of data (> 50MB) or a large number of files or directories ( > 500) can cause FrontPage to severely hang and even timeout. If there are connectivity problems between your ISP and our Servers, then this can also lead to FrontPage hanging badly or even timing out. When you have these problems we recommend creating a number smaller subwebs to break your website up so it does not take FrontPage as long to run through its configuration or recalculate links.
 
6. Will all the FrontPage extensions work on my account? - Top
All the standard extensions FrontPage offers will work on your domain. You will not be able to use the ASP or Microsoft Access database integration at this time. Though they are now offered as easily integrated languages within the FrontPage program, they are not part of the server extensions and require separate software to work properly.
 
7. How do I get FrontPage Extensions? - Top
When you signed up for your account you were given the option. If you recently decided to use them just contact support@samsilverhawk.com and ask they be installed. There is no charge for this service.
 
8. What are FrontPage 2000 Server Extensions? - Top
FrontPage Extensions are CGI programs which provide the server side implementation of FrontPage. The extensions allow your local computer to properly communicate with your domain through the http protocol using (RPC).

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