Lapidary Blog

Lately, my lovely and talented wife Rain has had to deal with some very frustrated customers, many of which have complained about not getting the stones they wanted.  I, too, often read comments that ‘Everything is always ‘SOLD‘!  So I’d like to take a moment to soothe some of that disappointment, while explaining our position. 

First and foremost, and I cannot stress this enough, Rain and I bend over backwards, jump through flaming hoops, and leap tall mountains of rock just to see that you are pleased!  We are constantly striving to do our very best, and to do right by everybody.  Always have, and always will.  It’s of the utmost importance to us, as it should be.

We want you to be aware that we’re not some giant faceless corporation here at Silverhawk’s Creations; it’s basically just the two of us, Rain and I, sometimes including my youngest son, Christopher, who is still a full time student.  And my cousin helps out whenever possible, doing all she can to smooth the way.  -smile-  But that’s it!   And for those who didn’t already know it, the little plot of forested land we call home (and shop and studio) is waaaaay way out in the wilds, miles from the nearest town, in the North Idaho panhandle.  Moose, elk, whitetail deer, wild turkey, and eagles are our nearest neighbors.

We WANT you to be happy, and to have everything your heart desires.  You can help us to satisfy your needs by doing one simple thing:  Sign up to receive notices whenever there are new cabs added.  I encourage you to do so!  It’s easy, you can opt out at any time, and you may rest assured your email address is NEVER sold or shared.  You will not be spammed due to joining our mailing list.  About once a week, you’ll get an email announcing new cabs and listing the types.  That’s all, just a paragraph or so, with no pictures to overwhelm your inbox.  The notice will include a clickable link to the page with available new cabs we hope you’ll like.   

We try to add a group of new cabochons each week at differing hours of the day and night, sending out notices the instant they’re available.  That way, depending upon where folks live, they’ll have first opportunity to view the group of new stones.   Yes, it’s true, the most unique ones do tend to be snatched up rather quickly,  on a first come – first served basis, and we are grateful beyond words that our cabs are so popular!  The proceeds mean food on our table, and keep the power on that runs our saws and cabbing machines.  My family joins me in giving our sincere thanks to each and every one who has ever bought from us, or even offered a kind word.  So if you’re ever disappointed by not getting the stone(s) you wanted most, I encourage you to please keep trying!   You can always shoot an email to Rain or to me and tell us what you’re hoping for, and we’ll endeavor to oblige.  But please bear in mind that exact duplication would be strictly a feat of pure magic, because of the very character of natural stones.  When a rock is sliced into slabs, the pattern changes with each pass of the saw, often quite dramatically.

Oooh, I almost forgot to mention that there’s an extra added bonus that comes with joining our mailing list:  Reduced sale prices!  Yup, every few months or so, we offer a discount to our list members, but it is not announced on the Designer Gems website itself.  By holding a sale, we can free up space for new goodies, which helps keep things fresh.  So if there’s ever a particular stone you’ve had your eye on, but just couldn’t quite afford, please be sure to watch for those sales!

Happy crafting to you all, and many thanks.   -Sam